Terms and Conditions

General Conditions

1. Organization

1.1. This platform is under the responsibility of LisbonYacht Boat Tours in Lisbon , with head office at Doca de Belém, Av. Brasília, 1400-038 Lisboa.

2. Validity

2.1. The information displayed on this platform is valid between this period 01/01/2019 and 31/12/2021.

3. Prices

3.1. Prices can change over time according to boat availability. The prices presented are the average prices for that type of boat. As the payment is not available online, the customer will have to contact us before your booking, so the customer will be 100% safe to know the correct price before any booking. The prices will include VAT (current legal tax rate).

4. Special Prices Conditions

4.1. Any special prices or conditions will be communicated on our platform.
4.2. Children aged less than 7 years will pay 50% of regular prices.

5. Children Acceptance Policy

5.1. All children aged less than 14 years have to be dully accompanied and need to be in a minimum ratio of 1 child for 2 adults.
5.2. All children must be in good health conditions.
5.3. Everyone on board has to follow the safety instructions indicated by the responsible Skipper.

5.4. Each baby or Kid counts as one passenger. Therefore, the total number of passengers will include babies and kids as well. Each operator will decide to apply a discount considering the age of the children.

6. Booking process and confirmation

6.1. In order to book a service on this platform, the customer has to contact the team trough the Contact Form available on the Home page. The managing team will then get all the necessary informations to proceed with the booking process. If the boat and crew are available for the day and schedule, it will be necessary to pay at least 50% in advance for the bank details sent by email. When the transfer is confirmed, the booking is approved. The other 50% have to be paid in the day, before the boat leaves the dock.

7. Refund policy

7.1. 100% refund if the customer communicates at least 30 days before the event that he pretends to cancel the booking. After this date, it’s only possible to rebook the booking, and not possible to refund.
7.2. Refunding is not available for delayed customers that for any reason can not be at the boat at the departure time. In this cases the service provider can offer this customers a second chance to do a boat tour, but he is not obligated to.

8. Boarding Process and general Logistics

8.1. Our company is not responsible for any charges related to the distance traveled by the customer before and after the boat tour.
8.2. The address of the departure point will be previously communicated to the customers by email.

9. Delays

9.1. Our company is not responsible for delays or general problems to arrive to the dock where the boat will depart.
9.2. In a case the client gets delayed (10 minutes or more) and there is more people on board on the scheduled time for departure, the Skipper is free to leave in order to accomplish the full time tour sold to those clients already on board. In this case the delayed customers will have to contact us in order to check the availability to reschedule their tours. In case it’s a private tour, the skipper will wait for the client until the end of the booking time. The remaining time within that scheduled will be used to accomplish the possible tour that will be shortened.

9.3. The operator is not obligated to rebook the tour in case the client arrives late to the meeting point. 

10. Cancellations

10.1. Our company reserves the right to cancel any boat tour or event if one of this situations occurs:
10.1.1. Bad weather conditions
10.1.2. Technical problems
10.1.3. Crew problems
10.1.4. Strikes or unavailability of third party services

10.2. In any of this situations, the customer may choose to be reimbursed of the amount already paid or accept another cruise suggested by our company.

11. Complaints

11.1. Complaints have to be send within 5 days after the end of our services.
11.2. Any serious dispute will be solved in the Court of Lisbon.

12. Pets

12.1. In most of out boats, only guided dogs are allowed. The customers has to contact our team in order to be 100% sure about this policy.

13. Health and Medical Assistance

13.1. Our service providers do not have any doctors on board. If any medical emergency occurs, it will be handled on the closest hospital from the dock.