LisbonYacht

Terms and Conditions

General Conditions

1. Organization

1.1. This platform is under the responsibility of LisbonYacht Boat Tours in Lisbon , with head office at Doca de Belém, Av. Brasília, 1400-038 Lisboa.

2. Validity

2.1. The information displayed on this platform is valid between this period 01/01/2019 and 31/12/2022.

3. Prices

3.1. Prices can change over time according to boat availability. The prices presented are the average prices for that type of boat. As the payment is not available online, the customer will have to contact us before your booking, so the customer will be 100% safe to know the correct price before any booking. The prices will include VAT (current legal tax rate).

4. Special Prices Conditions

4.1. Any special prices or conditions will be communicated on our platform.
4.2. Children aged less than 7 years will pay 50% of regular prices.

5. Children Acceptance Policy

5.1. All children aged less than 14 years have to be dully accompanied and need to be in a minimum ratio of 1 child for 2 adults.
5.2. All children must be in good health conditions.
5.3. Everyone on board has to follow the safety instructions indicated by the responsible Skipper.

5.4. Each baby or Kid counts as one passenger. Therefore, the total number of passengers will include babies and kids as well. Each operator will decide to apply a discount considering the age of the children.

6. Booking process and confirmation

6.1. BOATS UP TO 14 GUESTS

6.1.1 Deposit of 30% can happen if it’s processed with more than 15 days for the event. If booking is beeing made with less than 15 days, total payment is requested for booking confirmation.
6.1.2 When bookings are confirmed with deposit, final payment (total value) has to be done up to 15 days before the event date.

6.2 BOATS FROM 16 TO 150 GUESTS

6.2.1  Deposit of 30% can happen if it’s processed with more than 30 days for the event. If booking is beeing made with less than 30 days, total payment is requested for booking confirmation.
6.2.2 When bookings are confirmed with deposit, final payment (total value) has to be done up to 30 days before the event date.

7. EVENT CANCELLATION

7.1 CONDITIONS FOR SAILING BOATS

7.1.1 Events can be cancelled by the client at any time. Regarding the refund, it can be done with the following percentages and coditions:

a) 100% if the client sends us that information (email or Whatsapp) at least 30 days before the event.

b) 50% if the client sends us that information (email or Whatsapp) between 30 to 15 days for the event.

c) 25% if the client sends us that information (email or Whatsapp) between 14 to 7 days for the event.

d) No refund if the client sends us that information (email or Whatsapp) with less than 7 days for the event.

7.1.2 In any of the previous cases, the client has the chance to choose between a refund or a reschedule within a period of 12 months.

7.2 CONDITIONS FOR ALL THE BOATS (EXCEPT SAILING BOATS)

7.2.1 No refunds can be issue for these boats. It’s only possible to reschedule the event.


8. Boarding Process and general Logistics

8.1. Our company is not responsible for any charges related to the distance traveled by the customer before and after the boat tour.
8.2. The address of the departure point will be previously communicated to the customers by email.

9. Delays

9.1. SHARED TOURS. In case the client gets delayed (10 minutes or more) and there are more people on board on the scheduled time for departure, the Skipper is free to leave in order to accomplish the full time tour sold to the clients already on board. In this case the delayed customers will have to contact us in order to check the availability to reschedule their tours.

9.2 PRIVATE TOURS. In case it’s a private tour, the skipper will wait for the client until the end of the event time. 

10. Cancellations

10.1. The boat operators reserve the right to cancel any boat event if one of this situations occurs:
10.1.1. Bad weather conditions
10.1.2. Technical problems
10.1.3. Crew problems
10.1.4. Strikes or unavailability of third party services

10.2. In any of this situations, the customer has the right to reschedule the event.

11. Complaints

11.1. Complaints have to be send within 5 days after the end of our services.
11.2. Any serious dispute will be solved in the Court of Lisbon.

12. Pets

12.1. In most of out boats, only guided dogs are allowed. The customers has to contact our team in order to be 100% sure about this policy.

13. Health and Medical Assistance

13.1. Our service providers do not have any doctors on board. If any medical emergency occurs, it will be handled on the closest hospital from the dock.